Saturday, September 26, 2020

Tech Support Scams

How to avoid getting scammed by tech support “specialists”

To avoid becoming an easy target of these sneaky tech support scammers, we strongly recommend following these basic rules:

  • Do NOT trust phone calls coming from people pretending to come from tech “experts,” especially if they are requesting for personal or financial information;
  • DO NOT PROVIDE sensitive data to them or purchase any software services scammers may suggest you as a solution to fix your tech problem.
  • DO NOT allow strangers to remotely access your computer and potentially install malicious software;
  • DO NOT make any changes to your computer suggested by these “Tech Experts.” This includes following their instructions to type anything anywhere on your computer.
  • Make sure you download software apps and services ONLY from official vendor sites;
  • Don’t take it for granted when a stranger calls you out of the blue, pretending to have a technical solution for your issues. Make sure you ask for proof of their identity and do a quick research about the company they are calling you from;
  • Always have an updated antivirus program installed on your computer, and for more protection, consider adding multiple layers of security. (I recommend Malwarebytes, but there are others available.)
  • If your antenna is twitching, trust it. Verify the source.  Ask BSCANS. 

Thanks to Heimdal Security

The Better Business Bureau has a "scam map" you can search.  And a way to report!